delivery & returns



To return a product to us, fill in the form below then follow the instructions you'll receive by email. Postage is free.

You have 30 days from the date of purchase to return items to us.

Products must be unopened, unused or unworn and have packaging or tags intact.

Please note that we cannot offer exchanges.

All purchases are covered by our 1-year product guarantee. If anything goes wrong with your product, we'll replace it for up to a year after purchase.


Royal Mail Tracked 48 Hr £3.95 2-5 working days FREE DELIVERY over £29.95 

Royal Mail Tracked 24 Hr £4.95 1-2 days (Mon-Sat) FREE DELIVERY over £44.95

Courier Next Working Day - £5.95 1 working day (Mon-Fri) FREE DELIVERY over £59.95

Delivery Information 

All orders placed before 13.30pm is dispatched same day (Mon – Fri). If the order is placed after 13:30 on Friday the order will be dispatched on Monday. 

We use our discreet service. That means all parcels do arrive in plain packaging with no indication of what’s inside or who it’s from.

All items purchased on this website would appear as "VOTA Group Limited" or "VOTA" on your bank statement, guaranteeing full discretion.



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